2. Frequently Asked Questions

Frequently Asked Questions

  • Is the toilet a washlet?

    The whole building is compatible with washlets.
  • What is the bath time?

    Basically from 15:00 to 23:00, the next morning is from 6:00 to 9:00. If the number of customers who make a reservation is small, we may limContinue reading
  • I heard that there are various cakes.

    There are baked cheese cake and chocolate cake as standard. A total of 3 types of cakes are available, one for each season. You can purchaseContinue reading
  • Is there a hairdryer in the room?

    Rental equipment is available at the front desk.
  • Is there a way to go outside my car?

    During the winter season only, a free shuttle bus runs from Yudanaka Station and Iiyama Station to Ryuo Ski Park.
    For details, please see RyContinue reading
  • What kind of liquor is available?

    We offer a wide variety of drinks, including Nagano Prefecture's Wine, world wine, local sake, homemade plum wine, shochu, and soft drinks.
  • About Karaoke

    There is a karaoke room in the hotel.
    1 hour ¥ 2000, 2 hours ¥ 3500
    2 to 10 people can be used. Open until 23:00 PM.
  • Do you have a coin laundry?

    There are 3 coin launderettes.
    Fare, 1 wash ¥ 150
  • Do you have a birthday cake?

    We can prepare if you make a reservation in advance. Patissier makes it with all your heart.
    ・decorated cake(No. 7・21cm)4500 yen
    ・decoratedContinue reading
  • Can I change clothes and store my luggage before check-in?

    There is a free changing room and a coin locker (300 yen), so you can use them.
    Rooms with early check-in are available at the front desk uContinue reading
  • About shipping packages from the hotel

    Yamato Transport are available. The delivery fee table is at the front desk. Please confirm.
  • Pre-shipment shipment to the hotel

    In advance, we will keep your baggage at check-in except for valuables, food and dangerous goods. Please be sure to fill in the name and namContinue reading
  • Is there an ATM?

    There is no ATM around the hotel.
    It is the closest place, located in 7-Eleven, about 15 minutes drive from the hotel.
    Please be careful.
  • Is there a place where I can eat in the vicinity?

    Some are within walking distance of the winter season only.
    In other seasons, there are many soba restaurants where you can enjoy the famouContinue reading
  • What are the store hours?

    There is a shop next to the front desk on the 1st floor. In addition to local souvenirs, we have a wide range of items such as miscellaneousContinue reading
  • Where are you eating?

    Prepared in the first floor dining room or executive room.
    Group guests can have a 2nd floor banquet hall. Please let us know if you wish. Continue reading
  • Do you have a refrigerator?

    All rooms have an empty refrigerator. Please feel free to use it.
  • Can I connect to the Internet?

    Since there is a free spot, you can bring your own laptop with wireless LAN only in the hotel lobby. (Free)
  • Is there a parking lot?

    A: In front of the hotel is a free parking lot at Ryuo Ski Park. When unloading your luggage, you can wear it in front of the front door or Continue reading
  • Can I use a credit card?

    Most credit cards such as JCB, AMEX, Visa, MASTER, Diners are supported.
  • Is there something I can't eat?

    We would like to do as much as possible if you contact us in advance.
  • Is there a convenience store nearby?

    There is 7-Eleven Kitashiga Store about 15 minutes by car from the hotel.National Route 403 is located at the intersection that turns from NContinue reading
  • What are the amenities?

    There are basic face towels, bath towels, toothbrushes, body sponges, shampoos and rinses, shower caps, shavings, and combs.
  • Is there a humidifier?

    A humidifier is available at the front desk. Please ask the front desk if you wish.
  • Do you put it in your room when you arrive early?

    Early check-in is possible if the room is ready, depending on the availability of the previous day.
    From 7:30, 7,400 yen/Room
    From 8:30, 6,Continue reading
  • Is room extension possible?

    Room extension is possible. Depending on the reservation status, if there is no reservation in your room, the time will be up to the desiredContinue reading
  • What are the best times to see various flowers?

    One cherry tree tour in the Yomase Uki District at night / from mid to late April
    Iiyama Nanohana Park / Late April to Mid May
    Awara Marsh, Continue reading
  • Is it a plan with a lift 1 day ticket, can I change it to a 2 day ticket?

    Lift tickets can be changed for 1.5 days, 2 days, or 3 days with a difference.
    Please contact the front desk.


Please feel free to contact us if you have any questions.